FAQ/Q&A

Why are you people so nice?
We enjoy our work. We enjoy our customers. Always have!
How many employers do you work with?
Currently 250 Michigan based employers and growing.
What size employers do you work with?
25-500
How can we learn more about the quality of your services?
Talk to any of our current customers and they'll tell you all about us. Better than 80% of our growth on an annual basis is the direct result of referral. We're doing something right!
What are the charges for your "Special Services" package?
The cost to you is $0. We work with the same commission dollars your current agency is being paid...we just provide a whole lot more for what you pay!
Why do you offer such a comprehensive package?
Earning and retaining your business is our number one goal. If you have a need, as it relates to employee benefit plan administration, service or support, we'll address it. From the assumption of your COBRA liability to employee hand holding...Michigan Planners is working for you.
Why doesn't my current agency do the same thing?
They don't want to.
We asked our current agent if they could provide a service package like Michigan Planners does and they said they could. Why did it have to be our idea?
GOOD QUESTION!
Questions
We have locations all over the United States. How do you handle that?
Michigan Planners services business in Michigan and throughout the Nation. We use National Carriers for National Coverage and support everyone the same way.
We have 6 employees in Shreveport, Louisiana who have never seen a benefits specialist since we opened the branch years ago. Will you help them the same way as our Michigan based employees?
YES. One of us just got back from Shreveport!
Your service package is so much more than what we are getting now. Is there some kind of hidden cost or something we don't know about?
Absolutely not! We simply do all that we can to ensure your satisfaction so we can build a long term relationship with our customer base.
My current agency doesn't bring fresh baked Italian pastries, chocolates and cakes when they call on us. Does Michigan Planners?
Every time we see you! It's our way of letting you know that as an MPI customer, you are also a part of the MPI family and that we appreciate you. If this sounds like old-fashioned customer service, it is!