Careers

This person reports directly to the Claims & Benefit Advocate Team Lead, works closely with the Client Relationship Managers and Enrollment department. This person is responsible for maintaining a professional working relationship and provides group benefits support to the clients and their employees.

Responsibilities

• Perform as a claim advocate for clients; working directly with employees, dependents, customers, provider offices and insurance carriers
• Provide coverage and claims strategy advice to clients and internal team members
• Analyze and interpret information to provide accurate conclusions for claims issues
• Effectively communicating claims issue updates to the client and internal team members
• Proficiently maintain agency management system data for accuracy
• Accurately review members benefits to ensure claims have been process accurately
• Ability to gather data from clients and carriers
• Knowledge and understanding of Medical, Dental, Vision, Life, Disability and Worksite benefits
• Build and maintain client and carrier loyalty by providing prompt, friendly service
• Ability to obtain needed information for pending claims inquiries
• Knowledge in and understanding of ERISA compliance, COBRA, and Health Care Reform
• Establish and cultivate cooperative working relationships with clients and their employees
• Perform other company tasks as assigned
• Perform all task in accordance with company policies

Requirements

• High school diploma or greater, personal skills being most important
• 1-2 years of claims and benefit experience preferred
• Proficient in Microsoft Office
• Contagious energy and leadership skills that portray confidence in your team members and clients
• Strong oral and written communication skills
• Strong organization and problem-solving skills
• Strong attention to detail
• Professional phone manner
• Strong team player and interpersonal skills
• Experience with Zywave, Benefit Solver, and Employee Navigator software preferred
• Able to work independently
• Able to prioritize and manage multiple projects
• Commitment to excellent customer service

General

• Full-time Exempt position
• Maintain a continuous learning attitude on insurance and company related areas

Interested in learning more about this position? Please submit your resume to:

[email protected]

This person reports directly to the CRM Team Lead, works closely with the Enrollment, Plan Analyst, Compliance and Claims Departments. This person is responsible for maintaining a professional working relationship with the key contacts of the block of business assigned to this team member.

Responsibilities

• Coordinate and assist clients with strategic planning, including renewals, establishing timelines
• Coordinate work with assigned team to ensure all internal activities (communication, annual calendars, project plans, customer service, etc.) are properly serviced for clients
• Communicate to the service team information about the client including buying styles, expectations, problems, concerns and other relevant knowledge to assure a consistent high level of service
• Oversee timely and accurate deliverables within established company standards
• Assist managing renewal timeline to ensure timely execution of client decisions and provided materials
• Assist with complex situations (claims, enrollment, implementation issues, etc.)
• Conduct open enrollment and new hire meetings, onsite or remote, including creation of PowerPoint presentation materials
• Implementation or carrier/vendor changes for various policies
• Updating of agency management system with policy changes or renewals, including all various aspects of information needed in the system
• Verify accuracy of rates within one-month post OE
• Ability to adapt to different clients’ needs and wants, in a professional manner
• Knowledge in and understanding of ERISA compliance, FMLA, COBRA, 5500 filings and HealthCare Reform
• Ability to handle high stress situations with clients and maintain focus on overall satisfaction

Requirements

• High school diploma or greater, personal skills being most important
• 3-5 years of industry experience, working in Client Services or as an Account Manager
• Proficient in Microsoft Office
• Health and Life license with the State of Michigan
• Contagious energy and leadership skills that portray confidence in your team members and clients
• Strong Ethical Standards
• Strong oral and written communication skills, problem-solving skills and organizational skills
• Must be a team player and contain interpersonal skills
• Experience with Zywave, Benefit Solver, and Employee Navigator software strongly preferred.
• Able to work independently
• Able to prioritize and manage multiple projects
• Commitment to excellent customer service

General

• Full-time Exempt position
• Maintain a continuous learning attitude on insurance and company related areas

Interested in learning more about this position? Please submit your resume to:

[email protected]

This person reports directly to the Director of Operations and works closely with all departments across the company. This person will work collaboratively with their assigned team to provide superior customer service to all clients.

Responsibilities

• Assists with implementation activities for new and existing clients including completion and processing of paperwork, follow up with carriers and clients, monitors progress, and communicates outcomes to Client Relationship Manager
• Follows up on delinquent premium notices with clients
• Updates Agency Management System within appropriate timeframe per company procedures (renewal of plans, adding new policies, updating information)
• Creates PowerPoint presentations for stewardship and open enrollment meetings
• Assists enrollment and plan analyst team members with client work pertaining to their respective departments
• Assists Communications team with employee book and enrollment form creation
• Supports Enrollment Systems Development team with required data for OE platform builds
• Additional client-related tasks and special projects as assigned

Requirements

• High school diploma or greater, personal skills being most important
• Proficient in Microsoft Office
• Health and Life license with the State of Michigan
• Contagious energy and leadership skills that portray confidence in your team members and clients and a commitment to excellent customer service
• Strong Ethical Standards
• Strong oral and written communication skills, problem-solving skills, and organizational skills
• Must be a team player and contain interpersonal skills
• Experience with Zywave, Benefit Solver, and Employee Navigator software strongly preferred
• Able to work independently, prioritize and manage multiple projects

General

• Full-time Exempt position
• Maintain a continuous learning attitude on insurance and company related areas

Interested in learning more about this position? Please submit your resume to:

[email protected]

Are you an analytical thinker with experience working with benefits enrollment technologies who is looking for a new opportunity to use your skills and expand your impact? Do you enjoy working with clients to configure their benefits enrollment? This benefits brokerage firm is growing quickly based on its high-tech AND high-touch approach to employers and their workforces. Grow your career with this creative and collaborative firm with enormous opportunities to learn and grow. Work with colleagues, clients, and carriers to ensure that the benefits enrollment process is automated and working well. This is a full-time position, provides excellent benefits, offers a great core schedule and allows for remote work 2 days per week, and can be located in any of our five offices throughout Michigan.

Responsibilities

• Work with internal benefits enrollment systems team to assist with system configuration for client renewals, building new client sites
• Collaborate with clients, carriers, and internal colleagues during system setup and client renewals; strengthen relationships with each
• Support clients and colleagues with troubleshooting and requests for updates/enhancements
• Support ACA reporting and filings
• Train clients and colleagues on using enrollment technology
• Ensure internal documentation and databases are carefully maintained
• Handle scheduling of technology demonstrations
• Perform other tasks as needed

Primary Requirements

• At least 2 years of experience working with benefits enrollment technologies; experience with Employee Navigator preferred
• Ability to think broadly and beyond the task at hand
• Demonstrated strength in creating and following processes while multi-tasking
• Able to successfully use Excel, Outlook, and other Microsoft Office software
• Outstanding attention to detail and accuracy
• Track record of self-managing, working either independently or as part of a team
• Strong written and verbal communication skills
• Education Required: High school diploma or equivalent; Bachelor’s degree preferred

About Michigan Planners

For almost 60 years, Michigan Planners has provided access to affordable and comprehensive healthcare coverage for individuals as well as small and large businesses. Our solutions save employers time and money because, as a family business ourselves, we know what it takes to keep your employees happy. We deliver solutions nationwide from our six offices throughout Michigan and serve clients with locations in 26 states. Learn more on our website at www.miplanners.com.

Interested in learning more about this position? Please submit your resume to:

[email protected]

Are you a great relationship builder with experience supporting prospect and client employee benefits setup and renewals? Are you interested in working with carriers and clients to get quotes, design solutions, and report on how the plans are performing? Do you enjoy working with colleagues to negotiate with carriers and delight clients? This benefits brokerage firm is growing quickly based on its high-tech AND high-touch approach to employers and their workforces. Grow your career with this creative and collaborative firm with enormous opportunities to learn and grow. Work with colleagues, clients, and carriers to ensure the best solution is designed for each unique situation. This is a full-time position, provides excellent benefits, offers a great core schedule from 8:30-4:30, allows for remote work 2 days per week, and can be located in any of our five offices throughout Michigan.

Responsibilities

• Support prospective/current clients’ annual benefit renewals by gathering the information necessary to prepare a Request for Proposal (RFP) 
• Thoroughly research various benefits options for clients based on their needs, submit RFPs to carriers, and field/answer questions
• Analyze market quotes to ensure accurate features and benefits, premiums, and overall competitiveness
• Utilize strong, cooperative working relationships to negotiate and optimize benefits and rates; ensure appropriate consideration of carrier bonus/persistency programs
• Collaborate with client account teams to develop plan strategy and contribution modeling
• Prepare formal presentations for renewals and prospects
• Create quarterly claims reporting packages and prepare stewardship reporting as appropriate
• Perform other tasks as needed

Primary Requirements

• At least 2 years of experience at an employee benefits broker working in a similar role
• Track record of creating excellent relationships with clients and carriers
• Able to successfully use Excel, Outlook, and other Microsoft Office software
• Outstanding attention to detail and accuracy
• Demonstrated ability to self-manage, working both independently and as part of a team
• Strong written and verbal communication skills
• Life and Health license required
• Education Required: Bachelor’s degree or equivalent work experience

About Michigan Planners

For almost 60 years, Michigan Planners has provided access to affordable and comprehensive healthcare coverage for individuals as well as small and large businesses. Our solutions save employers time and money because, as a family business ourselves, we know what it takes to keep your employees happy. We deliver solutions nationwide from our six offices throughout Michigan and serve clients with locations in 26 states. Learn more on our website at www.miplanners.com.

Interested in learning more about this position? Please submit your resume to:

[email protected]

Are you an enthusiastic administrative assistant with a strong work ethic who wants to join a stable, growing company? Would you love an opportunity to work as part of a collaborative team who values excellent customer service and solid client partnerships? This employee benefits brokerage firm is looking for an administrative assistant who will quickly and accurately triage incoming calls to the Medicare business unit. Grow your career with this creative and collaborative firm with enormous opportunity to learn and grow. Support your colleagues by providing unparalleled customer service to clients and preparing coworkers for successful client meetings. This is a full-time position located in Traverse City, Michigan.

Responsibilities

• Quarterback of the Michigan Planners Medicare toll free phone number
• Schedule prospective client meetings for our business development team members
• Support Michigan Planners sales team by asking questions and gathering necessary information for an effective prospective client meeting
• Field incoming calls to our Washington office by answering caller questions, transferring to the appropriate team member, or taking messages
• File prep and documentation
• Monitor and document new business submissions including internal and external case follow up
• Direct Medicare phone renewals during open enrollment
• Utilize CRM software
• Perform other tasks as needed

Primary Requirements

• A positive and upbeat phone demeanor to successfully answer each inbound call and determine if you can assist the caller or route it to the appropriate person
• A passion for providing a white glove level of customer service
• Proven background using Excel, Outlook, and other Microsoft Office software; experience with calendar management for more than two people is strongly preferred
• Committed to the safe keeping of confidential client information
• Outstanding attention to detail and accuracy
• Demonstrated ability to self-manage responsibilities, working both independently and as part of a team
• An ability to quickly learn new information and apply it to your daily work-life
• Excellent written and verbal communication skills
• Education Required: High School Diploma/GED

Additional Details

• Full-time, non-exempt position
• Core Schedule: 8:30-4:30 Eastern Time
• Office Location: Traverse City, Michigan
• Benefits eligible role featuring a robust benefit offering, including several Company paid benefits (vision, dental, STD, LTD, AD&D); a variety of medical plans; a Safe Harbor 401(k) plan; a hybrid work environment; volunteer opportunities; a progressive time off policy; and a fun, family focused team.

About Michigan Planners

For over 50 years, Michigan Planners has provided access to affordable and comprehensive healthcare coverage for individuals as well as small and large businesses. Our solutions save employers time and money because, as a family business ourselves, we know what it takes to keep your employees happy. We deliver solutions nationwide from our five offices throughout Michigan and serve clients with locations in 26 states.