Kick off the series with a simple, clear look at what AI really is and how it’s already being used in benefits, claims, and accounting. We’ll walk through tools like ChatGPT and Copilot, show real examples in action, and talk about how to use AI safely and responsibly.

Why it matters: This is the foundation. If you’re unsure where to start, this session gives you the confidence to explore AI without needing a tech background.